Privacy Policy
Pristine Accounts
Effective Date: 26/06/2026
Last Updated: 26/06/2026
1. Introduction
Pristine Accounts (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.
By using our services or contacting us, you agree that your personal information will be processed as described in this Privacy Policy.
2. Data Controller
Pristine Accounts is the Data Controller responsible for your personal data.
Business Address:
Pristine Accounts
Pristine Accounts, Business Centre, Redhill, RH1 1QZ
Email:
info@pristineaccounts.co.uk
Telephone:
+44 (0) 208 058 7408
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Personal Data We Collect
Depending on the services we provide, we may collect:
Identity Information
- Full name
- Date of birth
- National Insurance Number
- Passport or driving licence (where identity verification is required)
Contact Information
- Home address
- Business address
- Email address
- Telephone number
Financial Information
- Bank account details
- Income records
- Tax records
- Payroll information
- VAT information
- Accounting records
- Company information
- Pension information
Employment Information
- Employer details
- Salary information
- PAYE information
Business Information
- Company registration details
- Shareholder information
- Director details
- UTR numbers
- VAT registration numbers
Technical Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device information
- Cookies
- Website usage statistics
4. How We Collect Information
We collect information:
- Directly from you
- From documents you provide
- Through our website
- Through email correspondence
- By telephone
- During meetings
- From HM Revenue & Customs (with your authority)
- From Companies House
- From software used to provide our services
- From third parties where legally permitted
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases under Article 6 UK GDPR:
Contract
To provide accountancy, bookkeeping, payroll, taxation and related professional services.
Legal Obligation
To comply with UK tax legislation, anti-money laundering legislation, Companies Act requirements and professional regulatory obligations.
Legitimate Interests
To manage our business, improve our services, communicate with clients and prevent fraud.
Consent
Where required, such as for certain marketing communications or optional cookies.
You may withdraw consent at any time.
6. How We Use Your Personal Data
We use personal data to:
- Provide accounting services
- Prepare tax returns
- Submit information to HMRC
- Prepare statutory accounts
- Provide bookkeeping services
- Operate payroll
- Provide business advice
- Verify identity
- Comply with Anti-Money Laundering regulations
- Prevent fraud
- Maintain client records
- Respond to enquiries
- Manage our contractual relationship
- Improve our website
- Meet legal obligations
7. Sharing Your Information
We only share personal data where necessary.
This may include:
- HM Revenue & Customs (HMRC)
- Companies House
- Banks (where authorised)
- Pension providers
- Payroll providers
- Cloud software providers
- IT service providers
- Professional advisers
- Legal advisers
- Regulators
- Law enforcement agencies where required by law
We do not sell personal information.
8. International Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements
- UK Addendum to the EU Standard Contractual Clauses
- Transfers to countries benefiting from UK adequacy regulations
9. Data Security
We take appropriate technical and organisational measures to protect your information including:
- Encryption
- Password protection
- Secure cloud storage
- Access controls
- Staff confidentiality obligations
- Anti-virus software
- Firewalls
- Secure backups
- Multi-factor authentication where appropriate
Despite these measures, no method of electronic transmission or storage is completely secure.
10. Data Retention
We retain personal information only as long as necessary.
Typically:
- Client records: six years after the end of the business relationship (or longer where legally required)
- Payroll records: in accordance with statutory requirements
- Tax records: in accordance with HMRC requirements
- Anti-money laundering records: five years after the end of the business relationship (unless a longer period is required by law)
Information is securely deleted or destroyed once no longer required.
11. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion in certain circumstances
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests should be made using the contact details above.
12. Cookies
Our website may use cookies to improve functionality and analyse website performance.
You can control cookies through your browser settings.
Where legally required, we will request your consent before placing non-essential cookies.
13. Marketing
We will only send marketing communications where we have a lawful basis to do so.
You may unsubscribe from marketing emails at any time by contacting us or using the unsubscribe link contained in our emails.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
15. Children’s Privacy
Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website together with the revised effective date.
17. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Pristine Accounts
Address:
Pristine Accounts, Business Centre, Redhill, RH1 1QZ
Email:
info@pristineaccounts.co.uk
Telephone:
+44 (0) 208 058 7408
18. Complaints
If you are unhappy with how we process your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF